The transition from traditional, data-driven AI to generative AI is revolutionizing the banking sector by significantly improving efficiency and customer engagement. According to McKinsey’s 2023 banking report, generative AI could increase banking productivity by up to 5% while reducing global costs by as much as $300 billion. These advancements represent only a fraction of the broader transformation. As a Principal AI Engineer, overseeing the Generative AI of Truist bank, Pavan

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